Lucky88 Privacy Policy

1 Introduction

This Privacy Policy explains how Lucky88 ("we", "us", "our") collects, uses, stores, and protects the personal data of players and visitors who use the Lucky88 platform at lucky88-lucky88.com, the Lucky88 mobile app, and any related services.

Lucky88 takes data privacy seriously. We understand that Bangladesh players want to know their personal information is handled responsibly. This policy is written in plain language so you can understand exactly what happens to your data when you use Lucky88 — no legal jargon, no vague promises.

By registering an account or using Lucky88 in any way, you confirm that you have read and understood this Privacy Policy. If you do not agree with how Lucky88 handles personal data, please do not use the platform.

This Privacy Policy should be read alongside the Lucky88 Terms and Conditions, which govern your overall use of the platform.

2 Data We Collect

Lucky88 collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and occasionally from third-party verification services. Here is a breakdown of the categories of data Lucky88 may collect:

Lucky88 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

3 How We Use Your Data

Lucky88 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. The specific ways Lucky88 uses your data include:

• Creating and managing your Lucky88 account, including verifying your identity and age.
• Processing deposits, withdrawals, and other financial transactions on Lucky88.
• Providing customer support and responding to your queries and complaints.
• Sending you important account notifications, security alerts, and service updates.
• Personalising your Lucky88 experience, including game recommendations and relevant promotions.
• Detecting and preventing fraud, money laundering, and other illegal activity on Lucky88.
• Complying with legal and regulatory obligations applicable to Lucky88.
• Analysing platform usage to improve Lucky88's features, performance, and user experience.
• Administering responsible gaming tools such as deposit limits and self-exclusion.

Lucky88 will not use your personal data for purposes that are incompatible with those listed above without first obtaining your consent.

4 Legal Basis for Processing

Lucky88 processes your personal data on the following legal grounds:

• Contract performance: Processing necessary to provide the Lucky88 service you have signed up for, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations and age verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving Lucky88's services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and certain cookies, where you have given explicit consent. You may withdraw consent at any time.

5 Data Sharing

Lucky88 does not sell your personal data. We do not share your information with third parties for their own marketing purposes. Lucky88 may share your data only in the following limited circumstances:

• Payment processors: Lucky88 shares necessary financial data with payment service providers (such as bKash, Nagad, and Rocket) to process your transactions. These providers are bound by their own privacy obligations.
• Identity verification providers: Lucky88 may use third-party KYC services to verify your identity. These providers process your data solely for verification purposes.
• Technology partners: Lucky88 works with game providers and platform technology partners who may process limited technical data to deliver their services.
• Legal authorities: Lucky88 will disclose personal data to law enforcement, regulators, or other authorities when required by law or when necessary to prevent fraud or protect the safety of players.
• Business transfers: In the event of a merger, acquisition, or sale of Lucky88, your data may be transferred to the new entity, subject to the same privacy protections.

All third parties who receive data from Lucky88 are required to handle it securely and in accordance with applicable data protection standards.

6 Data Retention

Lucky88 retains your personal data for as long as your account is active and for a reasonable period thereafter, as required by law or legitimate business need. Specifically:

• Account and identity data is retained for the duration of your Lucky88 account and for a minimum of five years after account closure, as required by anti-money laundering regulations.
• Transaction records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Customer support communications are retained for up to three years after the last interaction.
• Technical and usage data collected via cookies may be retained for shorter periods as described in the Cookies section below.

When your data is no longer required, Lucky88 will securely delete or anonymise it in accordance with our internal data retention procedures.

7 Data Security

Lucky88 uses industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the Lucky88 platform.
• Encrypted storage of sensitive data including passwords and payment information.
• Strict internal access controls ensuring only authorised Lucky88 staff can access personal data.
• Regular security audits and vulnerability assessments of the Lucky88 platform.
• Two-factor authentication options available to all Lucky88 account holders.

While Lucky88 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your Lucky88 account has been compromised, contact our support team immediately.

8 Cookies

Lucky88 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help Lucky88 remember your preferences, keep you logged in, and understand how you use the platform.

The types of cookies Lucky88 uses include:

• Essential cookies: Required for the Lucky88 platform to function. These cannot be disabled without affecting core functionality such as login sessions and account security.
• Analytics cookies: Help Lucky88 understand how players use the platform so we can improve performance and user experience. Data collected is aggregated and anonymised.
• Preference cookies: Remember your settings and preferences on Lucky88, such as language and display options.
• Marketing cookies: Used to deliver relevant promotions and offers. These are only set with your consent.

You can manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of the Lucky88 platform.

9 Your Rights

As a Lucky88 player, you have the following rights regarding your personal data. To exercise any of these rights, contact the Lucky88 support team at [email protected].

• Right of access: You can request a copy of the personal data Lucky88 holds about you.
• Right to rectification: You can ask Lucky88 to correct any inaccurate or incomplete personal data.
• Right to erasure: You can request that Lucky88 delete your personal data, subject to legal retention requirements.
• Right to restriction: You can ask Lucky88 to limit how your data is processed in certain circumstances.
• Right to portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to Lucky88 processing your data for direct marketing or on the basis of legitimate interests.
• Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time without affecting prior processing.

Lucky88 will respond to all data rights requests within 30 days. In complex cases, this may be extended by a further 60 days, and we will notify you if this is the case.

10 Minors

Lucky88 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If Lucky88 discovers that a minor has registered an account or provided personal data, we will immediately close the account and delete all associated data.

If you believe a minor has accessed Lucky88 or provided their data to us, please contact [email protected] immediately so we can take appropriate action.

11 Changes to This Policy

Lucky88 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify registered players via email or an in-platform notification and update the effective date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of Lucky88 after any changes constitutes your acceptance of the updated policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how Lucky88 handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available 24/7 through the Lucky88 platform

Lucky88 is committed to resolving any privacy concerns promptly and transparently. We aim to respond to all privacy-related enquiries within 5 business days.